The ACS production systems by Rattunde are first-class, high-performance solutions with state-of-the-art technology for fast, efficient and cost-effective machining of workpieces and products of the highest quality. To ensure that our customers can always make optimal use of the technology, we provide advice and support with numerous qualified services. Whether with fast delivery of spare parts, competent remote maintenance or intensive training seminars, with Rattunde Service you ensure that your ACS production systems always perform optimally. You’ll find a detailed introduction to our range of services below.
Even the highest-quality technology requires a bit of attention and care to ensure that it consistently operates with the desired precision and efficiency over the long term. With the Rattunde Service hotline, remote maintenance, spare parts, inspections, preventive maintenance and a professional repair service, we offer a comprehensive program from a single source to ensure consistent functional reliability.
Do you have questions about your Rattunde technology? Our service hotline is ready to assist you! The service hotline is your main contact for all inquiries, from ordering spare parts to requesting an installer. The qualified service hotline staff offers friendly, proactive assistance to ensure that your needs are rapidly met with optimal solutions. We are happy to answer any questions you may have by phone or in writing via e-mail.
Rattunde Service Hotline number: +49 3874 4240-500 (land line rate)
Rattunde Service Hotline e-mail: firstname.lastname@example.org
Immediate support regardless of where your production site is located: that’s the major advantage of our remote maintenance service. If a technical issue or machine problem arises, the remote maintenance specialist of Rattunde AG (Germany) and Rattunde Corporation (United States) can log into your ACS production systems directly online, enabling them to analyze the technology without delay and develop a solution quickly.
You can also use this service very conveniently in a prepaid version. To do this, simply set up a prepaid credit in the desired amount, from which remote maintenance services performed as required will be deducted. The automatic half-yearly account statements provide full transparency with regard to the credit balance. Of course, you can also check your prepaid account directly at any time.
You can reach the Rattunde remote maintenance service via our hotline: +49 3874 4240-500 (land line rate).
Even the best technology is subject to wear that could lead to malfunctions, but you're on the safe side with Rattunde’s spare parts supply! We keep all spare parts in the original high quality in stock for all ACS production systems to ensure immediate availability and extremely fast delivery.
Our spare parts supply services at a glance:
Our tip: Create a small stock of frequently needed parts, special spare parts or special structural/machine parts on site. This will enable you to take action immediately in the event of a problem and minimize any downtimes. We will be happy to provide you with advice in this regard.
If a malfunction or even a machine stoppage has already occurred, we will return the production system to full functionality as quickly as possible. Normally a Rattunde engineer will be at your site the following day to repair the system.
Prevention is better than cure. Regular inspections of your ACS production systems ensure that your production processes run smoothly and efficiently. We create customized servicing schedules and inspect your systems thoroughly in accordance with these. The informative protocols not only describe the measures taken, but also provide recommendations for action to be taken on critical items. Upon request we will prepare a specific offer for you and support your trouble-free production processes with preventive maintenance services.
Predictive maintenance is the right way to prevent malfunctions and consequential damage. Together with you, we clarify your requirements for spare parts and plan the servicing schedule for maintenance or repair work on your production system. This provides you with the following benefits:
Making the most of all options: take advantage of our optimization services! With chamfer alignment, re-alignment of production systems, optimization via retrofits, machine relocation, product set-up, tool construction, training courses, special software, analyses and assessments – our range of services leaves nothing to be desired.
Our ACS production systems are known for their extreme precision. Despite this, circumstances may result in deviations from the required machining tolerances. We have the technology and the experts to realign chamfers, enabling us to reliably reestablish the original precision in such cases.
Some conditions such as temperature fluctuations or changes in the flooring where the machine is located can cause such large deviations from the tolerance limits that chamfer realignment is not enough. No problem: we can also plan and implement the realignment of the entire production system.
One of the greatest strengths of the ACS production systems is the ability to adapt flexibly to changing requirements. Rattunde’s modular approach to its technology offers innumerable options for optimizing and expanding existing capacities as well as configuring them for new product lines.
Tell us what you want and we will determine whether and how it can be implemented technically. After the analysis, we will prepare a detailed concept and a customized offer for the integration of new components, for example.
We are continuously developing and optimizing our software and hardware based on the latest research and empirical results, enabling you to maintain your existing technology at the state-of-the-art level via updates and/or upgrades.
Likewise, it is possible to integrate Rattunde technology seamlessly with customer-specific or external technology. We support you in the integration of hard- and software and develop special designs and programming (e.g. laser engraving, ultrasound inspection, color detection, workpiece weight checks, transfer to welding or alignment lines, recording and analyzing operating data, etc.). Our retrofitting services also include additional safety devices such as fences and light curtains, as well as adaptation of the production systems to changed machinery directives (CE).
Rattunde retrofitting services
ACS production systems are complex, heavy structures that cannot be moved at a moment’s notice. The relocation must thus be well-planned and carefully implemented. We do this work for you and take care of the planning, organization and execution of the machine relocation, including recommissioning.
If you need help with setting up and configuring products and/or production lines, or optimizing processes and productivity, we will be happy to assist you. We offer training courses, product optimization and production support in which we define the optimal parameters and settings together with you and support you during ongoing production.
To enable you to meet individual product and production requirements, we develop and manufacture corresponding tools and special tools for the ACS production system. This ensures manufacturing tailored to your needs and products. Whether for single or multiple cut or TWIN operation, we have the appropriate tools for our production system and your production.
Optimally trained operators or maintenance staff ensure stable, reliable production, prevent hazardous situations (e.g. crashes due to operating errors) and enable ACS production systems to achieve peak performance. We enjoy sharing the knowledge required for all this with you.
We offer training courses taught by experienced specialists and provide training documentation for future reference specifically for working with our ACS production systems. Refresher courses and training courses for new staff members are available as well. These services prevent specialist knowledge from getting lost in production and minimize errors.
Training courses at a glance:
The ACS® Analyst for SPC software enables comprehensive analyses of machine records from ACS production systems, facilitating optimal control and monitoring of production jobs and tools.
The ACS® Shadow simulation software makes it especially easy and economical to train staff to operate all ACS production systems from Rattunde perfectly. At the same time, the machine-independent program can be used for convenient job planning.
Use for training purposes
The ACS® Agent (performance/output calculator) is based on findings and results acquired through extensive testing. This program includes all variables relevant to the sawing and machining of tubing, rectangular profiles or solid material. All data are related to each other in the calculation of the production outputs.
Use as a sales/marketing tool
The production data from our ACS production systems can be extensively analyzed. When you have two or more production systems, we can compare their production data and establish the differences. Based on these data, we prepare an informative chart and show you how to optimize your systems.
Overview of the analyses:
Our production systems can be equipped with a wide range of measuring systems, such as the ACS length measuring system or the CMS contour measuring system. We will be happy to test the process capability of your measuring system. We perform measuring system analyses using methods 1 and 3: we analyze the accuracy and repeatability of the measuring system in a method 1 analysis and the repeatability and comparability for automated measuring systems in a method 3 analysis.
Sawing tests are useful in determining service lives, establishing cycle times or reducing unit costs. We provide support during testing and help you to find the optimal settings and parameters, so that you can configure your production systems for maximum productivity.